OMS Online
The challenge lies within a prominent wholesale supply chain services company in the United States, operating over 70 distribution centers catering to both Retail and Restaurant divisions. The company is using a legacy Mainframe/AS400 system for order management.
Problem
Statement
The challenge lies within a prominent wholesale supply chain services company in the United States, operating over 70 distribution centers catering to both Retail and Restaurant divisions. The company is using a legacy Mainframe/AS400 system for order management.
These systems lack real-time capabilities and operate in isolation, hindering seamless information flow and process management across the organization. Accessibility to the mainframe system is limited to a specific group of users, potentially impeding collaboration and hindering decision-making processes.
The primary objective is to develop a robust web application that works effectively, enabling seamless data exchange and process management across distribution centers and related systems. By doing so, the company aims to enhance operational efficiency, improve decision-making capabilities, and ultimately deliver superior service to its customers within the wholesale supply chain domain.
Solution
Proposed
To address these limitations and enhance operational efficiency, there is a critical need to develop a comprehensive web application. This application must serve as a centralized platform, facilitating seamless integration of data and processes among various stakeholders, including distribution centers (DCs), Warehouse Management System (WMS), Transport Management System (TMS), and other relevant systems. By bridging the gap between various systems, the web application aims to streamline the entire lifecycle of an order, from initiation to fulfillment.
The solution of a web-based order management system is being built using:
By leveraging best of the technology and best practices, the OMS empowers the organization to optimize order management processes, improve decision-making capabilities, and deliver superior service to its customers.
Business
Value
01
Digital Order Entry System
Enables quick and accurate order entry through a user-friendly digital interface. Allows users to input single orders, upload orders in bulk via file upload, or duplicate from previous orders, catering to diverse order processing needs and preferences.
02
Integrated Order Repository
Provides a unified repository for storing all order-related information, facilitating easy access, retrieval, and analysis of historical orders and associated data.
03
DiInventory Forecasting Support
Utilizes historical order data and advanced analytics capabilities to assist in accurate forecasting of inventory needs, optimizing inventory levels and reducing the risk of stockouts or excess inventory.
04
Integration with WMS and TMS
Establishes seamless integration between the order management system and Warehouse Management System (WMS) and Transport Management System (TMS), enabling end-to-end visibility and coordination of order fulfillment processes.
05
Intuitive Order Tracking
Provides an intuitive system for tracking orders at every stage of the fulfillment process, empowering users to monitor order status and identify blockers if any.
06
Customer Experience
Improves customer satisfaction by offering real-time order tracking capabilities, fostering transparency and trust in the company's service delivery.
07
Improved Delivery Cycles
Streamlines order processing and fulfillment workflows, reducing lead times. Enables the company to meet customer expectations for speedy deliveries, gaining a competitive edge in the market and enhancing customer loyalty and retention.